If you tried to call me today and didn't get through, I apologize. Hold on, actually I shouldn't be the one apologizing, ATT should. Because due to a computer SNAFU caused by Leap Day, my phone service was snapped off and it took me and customer service nearly an hour this evening to get things straightened out. The problem was a personal example of what all the hub-bub was about regarding 01/01/00.
You see, I have my cell account on my AMEX card. The card expires every four years at the end of February. On those particular March 1s, a new account number is substituted. But the computers think that there are twenty-eight days in February, not twenty-nine. So last night they canceled my old number and looked for a new one. As March 1 hadn't yet happened, there was no new number yet to be had. And without a credit card on file, no more cell phone for Jimmy.
Trying to explain that to the customer service representative was, as Master Card would have put it, priceless, not because it was terrific, as its commercials state, but because I would have given almost any amount of money to get out of that Hell. "Why don't you have a valid credit card ?," he asked, again and again. I went into my "Pirates of Penzance" routine and still the lights didn't go on. "Yes, I see," he would respond, "but why don't you have a valid credit card ?" Only the fact that he was a disembodied voice prevented me from being arrested for aggravated assault and battery.
Finally, either because of pity or the fact that he wanted off the call as badly as I did, he agreed to just "make believe" that I had an account starting yesterday. And that he would give me the rest of February as a "promotional deal."
I can only imagine what life would have been like for the entire developed world if the computers did indeed glitch at the start of 2000. It would have ground to a stand still and there wouldn't be enough blood pressure medicine to prevent all of the strokes that would have ensued.
Oh yeah. My new AMEX expires on 2/28...2012. Yes. It's a leap year.
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